Membership & customer services
We will ensure your members and customers feel valued.
Are you looking to outsource your Membership or customer care, or need support with a particular campaign or busy period?
We know that Membership and subscription-based businesses have seen significant growth over the past 3 years, and customers' expectations have changed, our 'reception' services are available to nurture your customer journey and provide exceptional customer service
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Maintaining and growing your membership and customer base means consistently reviewing your provision and our service to keep you ahead of the game. We will help to drive your business forward.
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There is no one size fits all, we want our service to be as unique as your brand, we understand that each business and customer base has different demands so our solutions are bespoke and adaptable to meet your needs.
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Experts in the world of memberships
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Up-to-date digital-first approach with continual development
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Analytics and reporting
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Renewals service
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Creative and innovative solutions
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Services covering all areas of membership and subscriptions
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E-commerce support & order processing
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Event booking and support
Accelerate membership sales, nurture your customers retain and renew; gain insight into your audience through personal interaction.
Acquisition
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Target
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Acquire
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Onboard & Welcome
Nurture
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Member Journey Touchpoints
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Insight & Satisfaction
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Events & Qualifications
Retention
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Renewal
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Upgrades
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Win Back
It is significantly cheaper to renew a subscriber or gain more sales from an existing customer than recruit a new one, (eight times less expensive). We will keep your members coming back to renew, promote upgrades and win back any lapsed clients.
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We provide the tools, service and experience to help you do this.
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Personal engagement to encourage renewals, communicate and reinforce membership benefits, answer questions and process payments.
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Gaining valuable data and insight and reporting
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Direct debit processing
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Cleansing data by updating member contact details.
​We can ensure call handling and excellent customer service are no longer the missing ingredients in your business.
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The best campaign results can often be achieved by an integrated approach; telephone, email and web together, from securing event bookings to nurturing leads.
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Are you looking to increase sales or identify qualified prospects and opportunities? Or perhaps you may want to learn more about your existing clients?
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Leveraging both telemarketing and email has generated great results for membership clients.
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After all 'its good to talk'.
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Appointment setting
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Event bookings & support
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Membership and customer services
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E-commerce support
